Shipping policy
At Time Dust, we take care to ensure your collectibles reach you safely and on time. Please read our shipping policy carefully:
1. Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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During peak seasons or special promotions, processing may take longer, but we will notify you in case of any delays.
2. Shipping Methods & Delivery Time
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We ship via trusted courier services with tracking available for all orders.
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Estimated delivery times:
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Within India: 3–7 business days
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International: 7–21 business days (depending on destination and customs clearance)
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Please note that delivery times are estimates and not guaranteed, as delays may occur due to customs, weather, or courier issues.
3. Shipping Charges
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Shipping charges are calculated at checkout based on location, weight, and shipping method.
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Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.
4. Packaging & Handling
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Collectibles are carefully packaged to prevent damage during transit.
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Vintage or fragile items may require special packaging; additional handling fees may apply if specified at checkout.
5. Lost or Damaged Shipments
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Time Dust is not responsible for packages lost or damaged after dispatch.
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We recommend using tracked shipping to ensure delivery confirmation.
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If your order arrives damaged, please contact us within 48 hours with photos/videos of the package and item for a resolution.
6. International Orders
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International shipping may take longer due to customs and import procedures.
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Customers are responsible for all duties, taxes, and fees imposed by their country.
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We are not responsible for customs delays or additional charges.
7. Contact Us
For questions about shipping, delivery status, or any issues, please contact us at:
📧 neeraj@time-dust.com