Refund policy

At Time Dust, we take pride in offering authentic and carefully curated collectibles. Since our products are rare, unique, and often one-of-a-kind, we maintain a clear and transparent return and refund policy:

1. Eligibility for Returns

• Returns are accepted only in cases where the item delivered is incorrect or damaged during transit.

• Due to the nature of collectibles (coins, stamps, currency notes, and vintage items), we do not accept returns for change of mind, grading differences, or minor variations in condition.

• The item must be unused, in the same condition as received, and returned in its original packaging.

2. Reporting an Issue

• You must notify us within 48 hours of delivery by emailing us at [your email] with your order number and clear photos/videos of the issue.

• Claims submitted after 48 hours will not be eligible for review.

3. Return Process

• If your return request is approved, you will need to arrange the return shipping at your own expense unless the error is on our part.

• We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original method of payment within 7–10 business days.

• Shipping charges are non-refundable.

5. Non-Returnable Items

• Items marked as Final Sale.

• Gift cards and personalized/customized products.

6. Authenticity Guarantee

Every collectible at Time Dust is verified for authenticity. In the rare case that an item is proven to be inauthentic, we will offer a full refund including shipping costs. For any other questions, please write to neeraj@time-dust.com